Delivery Information
Every Lumo Lamp is laser-engraved to order in our workshop in Coningsby, Lincolnshire, and sent by Royal Mail. Here is everything you need to know about when it will arrive and what it costs.
Dispatch times
We aim to dispatch every order within 1–3 working days of receiving it (working days are Monday to Friday, excluding UK bank holidays). Personalised lamps are engraved after you order, so they are usually at the top end of that window. You will receive an email with a Royal Mail tracking number as soon as your parcel is on its way.
UK delivery
| Service | Cost | Typical delivery after dispatch |
|---|---|---|
| Royal Mail Tracked | Calculated at checkout based on your basket | 2–3 working days |
| Royal Mail Tracked – orders over £50 | Free | 2–3 working days |
All UK parcels are tracked. Deliveries to the Scottish Highlands and Islands, Northern Ireland, the Isle of Man and the Channel Islands may take 1–2 days longer.
Christmas 2026
To receive your order before Christmas, please order by Sunday 21 December 2026. Orders placed after that date will be made and dispatched as normal but we cannot guarantee arrival before 25 December.
International delivery
| Destination | Cost | Typical delivery after dispatch |
|---|---|---|
| European Union & Ireland | £14.99 | 5–10 working days |
| USA, Canada, Australia, New Zealand, Switzerland, Norway, UAE, Singapore, Hong Kong, Japan, South Korea, Malaysia, Israel | £23.99 | 7–14 working days |
International orders are sent Royal Mail International Tracked. Prices shown on our website do not include any import duty, VAT or customs charges that may be applied in the destination country; these are set by local customs authorities and are payable by the recipient before delivery. If a parcel is refused or returned to us because charges were not paid, we can refund the item price but not the delivery cost.
If your country is not listed, contact us and we will get a quote.
Late or missing parcels
Please check your tracking first. If a UK parcel has not arrived within 7 working days of dispatch (20 working days for international) contact us with your order number and we will investigate with Royal Mail and send a replacement or refund. Under the Consumer Rights Act 2015, goods remain our responsibility until they are delivered to you.
Damaged in transit
If your lamp arrives damaged, send us a photo of the item and packaging within 14 days of delivery and we will replace it free of charge. See our Returns & Refunds Policy for full details.
Address changes
Contact us as soon as possible if you need to change a delivery address. We can update it up until the order is dispatched; after that it is in Royal Mail’s hands and we cannot redirect it.
Lumo Lamps is a trading name of Wolds Workshop Ltd, Unit 1–2 Merlin Court, Coldham Road, Coningsby, Lincolnshire.